FAQs
Check-In: Check-in will be at our office, not the rental unit. 4:00 p.m. is our official check-in time, No early check-in is permitted without prior approval (based on availability). There may be a rare delay at check-in time for maintenance or special cleaning. If your arrival will be after 5:00 pm, your packet will be left in our lockbox which is located by the front door of our office. The code to the lockbox will be sent on the day of your arrival. If you retrieve your check-in packet from our afterhours lockbox, you are required to come back to our office the following day to officially check-in.
Check-Out: 10:00 a.m. is your check-out time. Please remove all belongings, take out the trash, load & start the dishwasher, lock the unit, vacate the property and bring all keys & pool passes (if given any) back to our office. You do NOT need to wash any of the linens. Early check-outs should leave the keys & pool passes (if given any) in the office drop box located outside of the office front door. Lost or non returned key(s) will incur a service charge of $25.00 per key, lost or non returned pool passes will incur a service charge of $15.00 per pool pass. Lost or non returned building/pool FOBS/keycards will incur a service charge of $200.00 per FOB/keycard. Late check-outs must have prior management approval and may be subject to a $50.00 per hour fee, which will be charged to the credit card on file.
All fees are included in the quote given to you. There is a processing fee, accidental damage fee, local accommodation fee, 12% taxes, and travel insurance (if purchased). You have the option to decline the travel insurance. These are all included in your total.
A: We provide all bed linens and bath linens. We do not provide beach or pool towels. There is 1 full set of towels per bedroom. A full set of towels includes 4 bath towels, 4 washcloths, 1 hand towel and 1 bathmat. 1 bedroom rentals get 2 full sets of towels. All others get 1 full set per bedroom. For each bathroom, we supply 1 roll of toilet paper, 1 small trash bag, 1 small bottle of shampoo, and 1 bar of soap. In the kitchen, we supply 1 roll of paper towels, 2 trash bags, 2 dishwashing tablets, a small bottle of liquid dish soap and a sponge along with a hand towel, 2 washcloths, an oven mitt and a potholder. Once you use what is supplied, you will need to supply the rest for the remainder of your stay.
A: For all non-family groups, we have a 25 year age requirement and all members of the group must meet this age requirement.
A: Cancellations made more than 30 days prior to arrival will receive a full refund minus insurance premiums (if purchased). Cancellations made at least 14 days prior to arrival will receive a 50% refund minus insurance premiums (if purchased). Cancellations made less than 14 days prior to arrival are not eligible for any refunds. NOTE FOR MONTHLY WINTER RENTALS: The initial $100 per month booking deposit is non-refundable. Once the 30% remainder of the down payment has been made, the rent becomes non-refundable unless month(s) can be re-rented at the same rental rate.
A: No, we only ask that you put any dirty dishes in the dishwasher and turn it on. Please use sample detergent provided. Please remove all trash.
A: Unfortunately, hurricanes happen and we have no control over acts of God. Travel Insurance would protect you in the case of a hurricane. If travel insurance is not purchased, we will make every attempt to reschedule your trip as long as it is within the same calendar year.
A: No. The insurance is included in your total, but you can opt-out by checking the opt-out box on the confirmation form.
A: The non-refundable Accidental Damage Fee does not negate your responsibility as a tenant. The damage waiver is limited to a maximum coverage of $500 for all guests staying in the property (not to exceed maximum occupancy). Each guest will be covered by this waiver and will not be obligated to pay for accidental loss or damage to the rental unit or its contents. This does not include intentional acts, gross negligence, excessive cleaning or willful conduct. Loss of use, guest’s personal property, rental equipment brought in from an outside company, damage caused by a violation of Rules and Regulations, and any damage caused to outside of the property or common areas are not covered.
A: A charge of $35.00 for each call. The tenant will meet an agent at our office and pay upon arrival. Also there is a $25 fee for both lost keys and in the event we need to package something up and send it to you.
A: Most of our units do not allow pets. If it is found that pets were in the unit there will be a $200 cleaning fee charged to your credit card. Ask the reservationists if there may be a pet friendly unit.
A: Parking permits are required at all condominium complexes and most properties have parking restrictions. Most condominium complexes only allow two (2) vehicles per unit. Most condominium complexes and some private houses do not allow motorcycles, boats, trailers, campers, or golf carts. You must make your own arrangements should you bring a vehicle that is not permitted and/or exceeds the vehicle limit per unit. North Beach Vacations is not responsible for any parking area enforcements such as towing or ticketing. North Beach Vacations does offer free parking at our office on a 1st come basis. North Beach Vacations is not responsible for any theft or damage to vehicles or belongings while parked at rental property or our office.
