North Myrtle Beach FAQs
Q: What is check -in and check -out time?
A: Check-In: 4:00 p.m. is our official check-in time. Earlier check-in is possible as long as the property has been properly cleaned, inspected, and deemed ready for occupancy. There may be a rare delay at check-in time for maintenance or special cleaning. If your arrival will be after 5:00 p.m., please call the office for late arrival instructions. Check-Out: 10:00 a.m. is your check-out time. Please, remove all belongings, lock up unit, vacate the property and bring all keys back to our office. Early check-out should leave the keys in the office drop box located outside of the office front door. Late check outs must have prior management approval and my be subject to a $50 an hour fee which will be charged to the credit card on file.
Q: What are all the fees and taxes?
A: All fees are included in the quote given to you. There is a processing fee of $125, accidental damage fee of $39, 12% taxes, $10 per night chamber fee, and the Travel Insurance. You have the option to decline the travel insurance. These are all included in your total.
Q: What linens are supplied or offered and how much do we pay? What if we need more than given? Do we keep the linens if we have paid for them?
A: Beds will be made prior to arrival. Bath linens are also provided. There are 4 bath towels, 4 wash cloths, 1 hand towel & 1 bathmat per bathroom. For large units that have more bedrooms than bathrooms, additional bath linens will be provided. Most rentals have a washer and dryer in the rental or on the premises (laundry soap is NOT provided). We also provide 1 kitchen hand towel, 2 kitchen wash cloths and 2 pot holders as well as 1 roll of paper towels, 1 roll of toilet paper per bathroom, 2 trash bags and 2 dish washing tablets. Only you use what we supply, you will need to supply your own for the remainder of your stay. Extra towels & supplies can be picked up at our office for a small fee.
Q. What is the age range of guests for non-family groups?
A: Most of our rentals require that all guests for a non-family group be at least 25 years of age or older however, we do have a few rentals that are available to student groups. Please contact our office for more information on these rentals.
Q: What is the Cancellation Policy?
A: If your cancellation is made more than 30 days prior to your reservation date, all payments will be refunded less the cancellation fee of $100.00 and the insurance premiums, if purchased. Any reservation cancelled within 30 days of arrival will have to be re-rented for the same rate and period before we can refund your payments less the cancellation fee and insurance fee if purchased. If partially re-rented NBR will prorate your refund.
Q: When checking out are we required to clean the unit?
A: No, we only ask that you put any dirty dishes in the dishwasher and turn it on. Please use sample detergent provided. Please remove all trash.
Q: What is the Hurricane Policy?
A: Unfortunately, hurricanes happen and we have no control over acts of God. Travel Insurance would protect you in the case of a hurricane. If travel insurance is not purchased, we will make every attempt to reschedule your trip as long as it is within the same calendar year.
Q: Do you have to purchase Travel Insurance?
A: No. The insurance is included in your total, but you can opt-out by checking the opt-out box on the confirmation form.
Q: What is the difference between $300.00 security deposit and the $39.00 Accidental Damage protection?
A: We collect a $300 security deposit at time of check-in to cover the cost of damages. Damages over $300 will be charged to the credit card on file. Security deposits are returned within 30 days after check out. We waive the security deposit if you have purchased the accidental damage protection policy.
Q: What happens in the event we are locked out of our unit?
A: A charge of $35.00 for each call. The tenant will meet an agent at our office and pay upon arrival. Also there is a $25 fee for both lost keys and in the event we need to package something up and send it to you.
Q: Are there pets allowed in the rental units?
A: Most of our units do not allow pets. If it is found that pets were in the unit there will be a $200 cleaning fee charged to your credit card. Ask the reservationists if there may be a pet friendly unit.
Q: What type of parking is at the location?
A: Most condo units are allowed 2 parking spaces all vehicles and most require a parking tag to be placed in the vehicle. Please ask front rental desk if you have other or larger vehicles to park we may be able to help.